This Privacy Policy explains how BrandTrustHQ ("we", "us", "our"), operating under the trading name BrandTrustHQ and based in Bangalore, India, collects, uses, and protects personal information you provide when you use our website (brandtrusthq.com), subscribe to our newsletter, or commission an AI Perception Report. Please read this policy carefully. By using our website or services, you agree to the practices described here.
1. What information we collect
We collect personal information only when you voluntarily provide it to us. This includes:
- Newsletter subscription: your name (if provided) and work email address
- Report enquiries and commissions: your name, work email address, company name, and any information you include in the enquiry form
- Communications: any information you share when you contact us by email or through our contact form
We do not collect payment information directly. Any payment processing is handled by third party payment providers under their own privacy policies.
We may also collect non personal technical data automatically when you visit our website, including browser type, device type, pages visited, and time spent. This data is aggregated and cannot be used to identify you individually.
2. How we use your information
We use the information you provide solely for the following purposes:
- To send you the BrandTrust Newsletter, if you have subscribed
- To respond to your enquiries and deliver commissioned reports
- To communicate updates about BrandTrustHQ services that are directly relevant to you
- To improve our website and services based on aggregated usage patterns
We do not use your information for automated decision making or profiling. We do not sell, rent, trade, or share your personal information with third parties for their own marketing purposes.
3. Newsletter communications
If you subscribe to the BrandTrust Newsletter, you will receive a weekly email every Monday containing AI brand perception analysis. You can unsubscribe at any time by clicking the unsubscribe link in any newsletter email. On unsubscribing, we will remove your email address from our active mailing list within 7 business days.
4. Data storage and security
Your personal information is stored on secure third party platforms that we use to manage our newsletter and communications. We take reasonable technical and organisational precautions to protect your data against unauthorised access, loss, or misuse.
However, no internet transmission is completely secure. While we do our best to protect your personal information, we cannot guarantee the security of data transmitted to or from our website.
5. Data retention
We retain your personal information for as long as necessary to fulfil the purpose for which it was collected. Newsletter subscriber data is retained for as long as you remain subscribed. Report client data is retained for a period of 3 years following the completion of the engagement, after which it is securely deleted.
6. Your rights
Under applicable Indian law, including the Digital Personal Data Protection Act 2023, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate personal information
- Request deletion of your personal information, subject to any legal obligations we may have to retain it
- Withdraw consent to receive marketing communications at any time
To exercise any of these rights, please contact us at bharath@brandtrusthq.com. We will respond within 30 days.
7. Third party services
Our website and services may use third party tools including email delivery platforms, form services, and website analytics. These third parties process data on our behalf and are bound by their own privacy policies. We do not permit them to use your data for their own purposes.
8. Cookies
Our website uses minimal cookies necessary for basic functionality. We do not use advertising cookies or third party tracking cookies. You can control cookie settings through your browser.
9. Children's privacy
Our website and services are intended for professional use by adults. We do not knowingly collect personal information from anyone under the age of 18.
10. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services following any changes constitutes your acceptance of the revised policy.
11. Contact
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at bharath@brandtrusthq.com or through our contact page.
BrandTrustHQ operates under the trading name BrandTrustHQ, based in Bangalore, Karnataka, India.